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Meet
Alice, the 10-year-old ethicist By Stephen
Gauer Is there any entity on the planet more
predictable than a giant corporation? In typical copycat fashion, Nortel
Networks has overreacted to its recent accounting misadventures by creating
the post of Chief Ethics Officer. The CEO’s mandate
is to get the company back on the straight and narrow, in part by setting up
training programs so Nortel employees know what kind of behaviour is expected
of them. Forget it,
Nortel! Too slow. Too expensive. Too many meetings. I have a much
better idea: use the nifty little ethics training program I put together last
night during one of those irritating tooth whitening commercials with the
help of Alice, my 10-year-old niece. I’ve written it
down on a big yellow sticky. It goes like this: 1. All employees
assemble in one large room 2. Alice stands
on a chair at the front of the room 3. Alice says six
words: “Lying, cheating and stealing are wrong.” 4. All employees
go back to work This low-tech
program has many virtues. It covers all the key points. Properly executed, it
shouldn’t take much more than five minutes. The only hardware required is a
chair strong enough to support a 80-pound child. There’s no paperwork, no
fancy graphics or special effects, no PowerPoint presentation, no need for a
network connection in the meeting room. “I
have a gong I can bring in case people at the back don’t stop talking,” Alice
says. “This worked great at school when I gave my science report last month.” Human
nature being what it is, follow-up training may be required for certain
Nortel staff. Alice has worked out a number of strategies. For example, she
suggests we gather all the senior accountants in one large room and explain
to them why decimal points in their Excel spreadsheets should never be allowed
to stray from their original positions, and why they won’t be fired if a
quarterly statement shows a loss. If
this doesn’t do the trick, she says, the next step is to blindfold all the
senior vice-presidents, stuff them into a van, drive them out to a cheap
motel in Scarborough, and then force feed them her mother’s fried tofu with
spicy green beans until they agree that the only quarterly profit worthy of
being called a profit is an honest-to-God profit. The last resort,
for any remaining hard-core cases who still don’t get it, will be a Boot Camp
for Capitalists every summer on my front lawn. Recalcitrant Nortel executives
will run lemonade stands for five days in order to re-acquaint themselves
with the day-to-day reality of that fundamental formula of modern business: Profit
= Total Sales minus Total Costs They’ll buy
lemons, ice, water, sugar, glasses, pitchers from me. I’ll rent them the
booth and vendor space on my front lawn. Then they’ll do their best to run
the booths at a profit, keeping any money left over at the end of the week
once costs have been deducted from sales. Alice,
whose mathematical skills are flawless, has offered to provide auditing
services for my boot camp capitalists. “There’ll be no funny stuff,” she
says. “Quarters, loonies, toonies—that’s the only revenue I’ll recognize.” Since
some Nortel executives seem to have a fuzzy idea of how you calculate the
profit of a business, regular 10-minute workshops will be held every morning
on this topic, using pen and paper, with no correcting, erasing or white-out
allowed. Laptops will be safely stored in a vault in my basement for the
duration of the boot camp. Alice
is quite looking forward to the implementation of our ethics training
program. She sees ethics as a promising corporate career path. “Boys always
want to cheat, that’s for sure,” she said.
“I see it every day.” “Why
do you think that is?” “I
don’t know. They’re just kind of dumb that way.” Alice
made a face when I told her that some US corporations have set up snitch
lines to encourage employees to rat on dishonest employees. She said that in
her experience as a fifth grader snitching tends to poison the classroom
environment. “We’re already
paranoid enough,” she said. “Besides, these are adults, right? Shouldn’t they
just know better?” I told Alice she
had a point. Nortel,
we’re waiting for your call.
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